You can depend on us
Support
Technical Support
For consumers and industry professionals needing technical support on product installation, troubleshooting, or parts-related inquiries, call toll-free:
Monday through Friday 8:00 a.m. – 8:00 p.m. (Eastern Time)
Saturday 9:00 a.m. – 6:00 p.m. (Eastern Time)
Customer Care
For industry professionals needing information on product availability, order status, to change/cancel an existing order or for any other customer service inquires, call toll-free:
Monday through Friday 9:00 a.m. – 6:00 p.m. (U.S., Eastern Time)
Monday through Friday 8:30 a.m. – 5:00 p.m. (Canada, Eastern Time)
Special Holiday Hours
Friday, Dec. 23 through Monday, Dec. 26 – Closed
Tuesday, Dec. 27 12:00 p.m. – 8:00 p.m. (Eastern Time)
Friday, Dec. 30 through Monday, Jan. 2 – Closed
Find Parts
Know What You Need?
Purchase your replacement part online through our authorized parts reseller.
Need Help Finding a Part?
Please Call Us
Our technical support team will be happy to help. In order to provide the quickest service possible, please have as many of the below details readily available.
- The model number of your product
- Product finish/color (Stainless Steel, Satin Black, Chrome, White, etc.)
- The approximate date of purchase
- Location of purchase
- Proof of purchase