You can depend on us

Support


Technical Support


For consumers and industry professionals needing technical support on product installation, troubleshooting, or parts-related inquiries, call toll-free:

Monday through Friday 8:00 a.m. – 8:00 p.m. (Eastern Time)

Saturday 9:00 a.m. – 6:00 p.m. (Eastern Time)

Customer Care


For industry professionals needing information on product availability, order status, to change/cancel an existing order or for any other customer service inquires, call toll-free:

Monday through Friday 9:00 a.m. – 6:00 p.m. (U.S., Eastern Time)

Monday through Friday 8:30 a.m. – 5:00 p.m. (Canada, Eastern Time)

Special Holiday Hours

Friday, Dec. 23 through Monday, Dec. 26 – Closed
Tuesday, Dec. 27 12:00 p.m. – 8:00 p.m. (Eastern Time)
Friday, Dec. 30 through Monday, Jan. 2 – Closed

Find Parts

Know What You Need?

Purchase your replacement part online through our authorized parts reseller.

Buy Parts

Need Help Finding a Part?

Please Call Us

Our technical support team will be happy to help. In order to provide the quickest service possible, please have as many of the below details readily available.

  • The model number of your product
  • Product finish/color (Stainless Steel, Satin Black, Chrome, White, etc.)
  • The approximate date of purchase
  • Location of purchase
  • Proof of purchase