You can depend on us


Technical Support

For consumers and industry professionals needing technical support on product installation, troubleshooting, or parts-related inquiries, call toll-free:

Monday through Friday 8:00 a.m. – 8:00 p.m. (Eastern Time)

Saturday 9:00 a.m. – 6:00 p.m. (Eastern Time) 

Customer Care

For industry professionals needing information on product availability, order status, to change/cancel an existing order or for any other customer service inquires, call toll-free:

Monday through Friday 9:00 a.m. – 6:00 p.m. (U.S., Eastern Time)

Monday through Friday 8:30 a.m. – 5:00 p.m. (Canada, Eastern Time)

Find Parts

Know What You Need?

Purchase your replacement part online through our authorized parts reseller. 

Need Help Finding a Part?

Please Call Us
Canada: 1-800-487-8372

Our technical support team will be happy to help. In order to provide the quickest service possible, please have as many of the below details readily available.

  • The model number of your product 
  • Product finish/color (Stainless Steel, Satin Black, Chrome, White, etc.) 
  • The approximate date of purchase 
  • Location of purchase  
  • Proof of purchase 

Other Resources


Read our warranty statements for both our vitreous china and brass products. 

Unauthorized Sellers

Learn more about the risks of unauthorized sellers and our approach to protecting you. 

Product Registration

Register your product to help us keep you up to date on product information.