For consumers and industry professionals needing technical support on product installation, troubleshooting, or parts-related inquiries, call toll-free:
Monday through Friday 8:00 a.m. – 8:00 p.m. (Eastern Time)
Saturday 9:00 a.m. – 6:00 p.m. (Eastern Time)
For industry professionals needing information on product availability, order status, to change/cancel an existing order or for any other customer service inquires, call toll-free:
Monday through Friday 9:00 a.m. – 6:00 p.m. (U.S., Eastern Time)
Monday through Friday 8:30 a.m. – 5:00 p.m. (Canada, Eastern Time)
Purchase your replacement part online through our authorized parts reseller.
Our technical support team will be happy to help. In order to provide the quickest service possible, please have as many of the below details readily available.
Read our warranty statements for both our vitreous china and brass products.
Learn more about the risks of unauthorized sellers and our approach to protecting you.
Register your product to help us keep you up to date on product information.